Shipping & handling

This shipping and handling document is intended as a placeholder policy for review before final publication. All timelines, carriers, fees, support details, and tracking links should be confirmed before this page is made live.

1. Order Processing

Orders are processed after payment confirmation. Standard processing time is expected to be [INSERT PROCESSING WINDOW, e.g. 1-3 business days], excluding weekends and holidays. Orders placed after [INSERT CUTOFF TIME] may begin processing on the next business day.

2. Shipping Methods & Delivery Windows

Available shipping methods, delivery windows, and carrier options will be shown at checkout when applicable. Estimated delivery timelines are provided for convenience and may vary based on product availability, destination, carrier performance, weather, holidays, and other factors outside of SOMN’s control.

3. Tracking Your Order

Once an order has shipped, customers will receive a shipping confirmation with tracking information. Customers may also track their order using the link below:

4. Shipping Fees

Shipping fees, if applicable, will be calculated at checkout. Promotional shipping offers, including free shipping, may be available from time to time and may be subject to product, location, or order-value requirements.

5. Large Item Delivery

Some SOMN products may ship in larger packaging due to mattress, bedding, or complete sleep solution components. Customers are responsible for ensuring that the delivery address is accurate and accessible for the selected shipping method.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. If an address needs to be changed after an order is placed, please contact support as soon as possible. Address changes cannot be guaranteed once an order has begun processing or has shipped.

7. Delays, Lost Packages & Damaged Shipments

If a shipment is delayed, lost, or arrives damaged, customers should contact SOMN support with the order number, tracking number, and any relevant photos of the packaging or product condition. SOMN will review the issue and work with the carrier or fulfillment partner to determine the appropriate next step.

8. Split Shipments

Orders containing multiple items may arrive in separate shipments. If an order ships in more than one package, tracking details may be provided separately for each shipment.

9. Returns & Exchanges

Returns and exchanges are subject to SOMN’s return policy. Please refer to the official Returns & Exchanges page for eligibility, timelines, condition requirements, and next steps.

10. Customer Support

For shipping questions, order updates, or delivery concerns, customers may contact SOMN support:

Email: info@somnco.com
Phone: +1 (800) 555-7666
Support Hours: Mon-Fri: 8:00 AM – 8:00 PM (ET)